A client needed a baseline developed for their MRO category which consisted of various consumables and services that are procured by their team. Unfortunately, all purchase orders are raised as free text orders and often, did not have the details of the items procured. Suppliers also ensured lack of visibility to protect their pricing and instructed the sites to raise purchase orders with their invoice numbers as free text to track the payment of invoices and also to ensure lack of visibility of the items supplied and related pricing. The client organisation could not track and develop the underlying skus and build them into the master data as the transactions were managed by the sites and no controls were in place to ensure proper management of master data